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Benjamin P. Taylor
Benjamin P. Taylor

1.1K Followers

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23 hours ago

Transduction — leading transformation — Issue #90

This week: Upcoming Events Operational excellence Public Sector Commissioning Academy Agility Systems Thinking Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023–16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning, and…

4 min read

Transduction — leading transformation — Issue #90
Transduction — leading transformation — Issue #90

4 min read


3 days ago

VUCA isn’t a condition — it’s an experience of the world.

Agility isn’t a thing. Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_vuca-isnt-a-condition-its-an-experience-activity-7072106793539108864-Eh95 The volatility, uncertainty, complexity, and ambiguity we experience depends on * our intent — what we’re trying to achieve * our framing and perspective — how we’re seeing things * the context and our interpretation of it * our ability, learning, history, understanding

1 min read

VUCA isn’t a condition — it’s an experience of the world.
VUCA isn’t a condition — it’s an experience of the world.

1 min read


Jun 2

Transduction — leading transformation — Issue #89

This week: Upcoming Events Operational excellence Understanding complex systems Cybernetics Systems Thinking Community Leadership Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023–16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning…

8 min read

Transduction — leading transformation — Issue #89
Transduction — leading transformation — Issue #89

8 min read


May 31

Have you ever been stalked by British Gas? Had HubSpot ask for your feedback like a needy ex? Or had Intercom or Zendesk or LiveAgent or Amazonor some random website ask you to rate ‘how your enquiry was handled’?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_amazon-customerservice-customersatisfaction-activity-7069576489825935360-FeUL What’s your best story of being asked for pointless feedback? Then you’ve experience FEEDBAIT- fake feedback (misleadback) that companies use for a variety of purposes, none of them good: - to punish or reward #customerservice employees, usually working within a broken system, for how…

2 min read

Have you ever been stalked by British Gas?
Have you ever been stalked by British Gas?

2 min read


May 19

Transduction — leading transformation — Issue #88

This week: Upcoming Events Operational excellence Challenging orthodox management thinking Transdisciplinarity Agility Systems Thinking Upcoming Events: Hamburg, Operational Excellence and Process Transformation. 14 June 2023–16 June 2023 Unlock your organisation’s full potential with the operational excellence and process transformation summit! Join industry leaders, experts, and peers for two days of insights, learning…

4 min read

Transduction — leading transformation — Issue #88
Transduction — leading transformation — Issue #88

4 min read


May 17

What is the future of Operational Excellence?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_opex-summit-hamburg-activity-7064495853209567232-Cjk4 As we ramp up to the Hamburg summit in June, I’m thinking about what’s changing. Is it new technology — with automation, Large Language Models, better interoperability and digital supply chains? Could it be changes in management approaches — flat organisations, networks, ecosystems?

1 min read

What is the future of Operational Excellence?
What is the future of Operational Excellence?

1 min read


May 12

Transduction — leading transformation — Issue #87

My post this week was about ‘curmudgeons’ — a particular space in my ‘four quadrants of thinking thread’ map that I mostly hope to avoid — and am somewhat successful in doing so. But I find myself more of a naive enthusiast in preparing for some events and projects I…

8 min read

Transduction — leading transformation — Issue #87
Transduction — leading transformation — Issue #87

8 min read


May 12

The Double Diamond design process — still fit for purpose?
63
3

Design Council

Thanks for referencing my piece - and the much more comprehensive, authoritative and better…

Thanks for referencing my piece - and the much more comprehensive, authoritative and better organised piece by GK Van Patter. I look forward to the next steps of the journey...

1 min read

1 min read


May 10

How do you get salty? How does one become a curmudgeon?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_how-do-salty-curmudgeons-become-activity-7061957308066521091-Nt17/ What are YOU a curmudgeon about at work? What unpopular opinion do you stubbornly hold on to? What can you not resist correcting people on? __ We’ve all met them. People who seem to have a lot to offer. A different, challenging perspective. And…

2 min read

2 min read


May 3

‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business?

Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_technology-ai-llm-activity-7059428340700430336-OyKy?utm_source=share&utm_medium=member_desktop If you think about AI as a shaper of the world around us, what’s one change you see? I don’t mean ‘what jobs will be replaced’ or ‘who will be the winners and losers’. I mean that the usefulness of LLM’s will change the…

2 min read

‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business?
‘We shape our technology and thereafter our technology shapes us’. How will ‘AI’ shape business?

2 min read

Benjamin P. Taylor

Benjamin P. Taylor

1.1K Followers

business evolutionary www.bentaylor.com all pieces duplicated at www.chosen-path.org

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