I see a lot of posts and articles at the moment about ‘employee engagement’, particularly in the context of ‘but won’t we lose employee engagement, if people work from home more’? Well, yes, you might. But if your view of how to get people motivated and engaged to do their work is based on the assumption that they are contracted on a permanent basis, sitting in a place you control for eight hours a day, and someone leaving or not being…

Nour, I don't know what feedback - if any - you want on this very heartfelt piece. I think it's wonderful you are expressing yourself and important that this is out there! …

Most of the good ideas in #customerrelations, ‘customer relationship management’, ‘demand management’, #digital and #technology in general are VERY BAD ideas unless you continue to deeply learn what your customers actually need. It goes like this: 1- what customers ask for and actually need is specific to their context. But we only hear what the customers want once it is translated into our language (estate agents turn ‘I want to view this house’ into ‘I want to subscribe to your selection of houses…

What lessons would you pass on about your industry, given the chance? Here are 18 I put together…. >>Sales and growth 1. Sales is a profession — but should never be separated from delivery, or you will sell what cannot be delivered 2. Most sales happen through relationships, especially with happy clients 3. Be opportunistic, strategically — growth usually comes (despite strategic…

This week’s newsletter, including my upcoming vents… What the hell is systems | complexity | cybernetics anyway? — chosen-path.org UPDATE — slides, video, notes now in edited post at https://www.linkedin.com/posts/antlerboy_systems-convening-systems-practice-systems-activity-6942014940794789888-c6He Today I’m doing a one-hour talk (see https://q.health.org.uk/event/systems-convening-systems-thinking-and-systems-practice-with-ben-taylor/ — you can still join if you see this when I…

And it’s another one of those personal posts, I’m afraid. Is the lesson ‘feel sorry for me, for I am afflicted (and possibly sorry for myself)?’ or ‘don’t feel sorry for me, for I am strong and self-reliant — but obviously *especially* strong and self-reliant because I have this extra…

UPDATE — slides, video, notes now in edited post at https://www.linkedin.com/posts/antlerboy_systems-convening-systems-practice-systems-activity-6942014940794789888-c6He Today I’m doing a one-hour talk (see https://q.health.org.uk/event/systems-convening-systems-thinking-and-systems-practice-with-ben-taylor/ — you can still join if you see this when I publish — and you can see the board at bit.ly/systems3board …

A heavy week, this week, so a shorter selection — lots of events coming up! Systems convening, systems thinking, and systems practice with Benjamin Taylor | Q Community — q.health.org.uk Systems thinking and complexity expert Benjamin Taylor will shed light on the increasingly popular practice of Systems Convening. 13 Jun…