A grid for better customer / citizen led transformation

There is no transformation without insight.

  • citizen/customer world where we live our lives
  • service world where we deal with demand
  • management world where we try to make the whole thing function
  • board or political world where we try to steer while staying in charge

What’s your favourite tip for customer or citizen insight?

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business evolutionary www.bentaylor.com all pieces duplicated at www.chosen-path.org

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