Our organisations and workplaces still draw, for better or worse, from the rich heritage of royalty.
This has huge implications for innovation and shaping a better future
I’m going to talk about seeing a doctor, a GP, in the UK.
Let me be clear that I think primary care is under-resourced, overlooked, under attack and the most important point of intervention in our health and care system.
This is not an attack on doctors — it is painting a picture of how royal thinking creeps into so much of our ‘modern’ world.
To see, my doctor, I have to:
- call his servants (my regular doctor is a bloke, but this isn’t about gender)
- call back again during one of the times when appointments are made available
- be offered an appointment within his schedule
- attend in good time
- present the proper papers to his gatekeepers
- attend his pleasure and availability with the other plebs in the waiting room
(As Lou Reed sang about another purveyor of medication, ‘he’s never early, he’s always late. First thing you learn is that you always gotta wait’
- be called
- approach the audience chamber
- knock upon it, be granted entrance
- be asked to take my place upon the secondary seat before his throne.
He has the computer — the source of all power — the best chair — and the uniform.
And if I’m lucky, there’s the quick conspiratorial flash of recognition when he sees that I represent up to eleven minutes of his day of communication with someone who also behaves according to middle class, higher educated norms.