We want the world to be manageable, organisational life to be simple…
…so we can apply ‘best practices’. Or even complicated — so we can simulate, model, and plan. We want this so bad, we’re prepared to break everything that’s living and special about organisations to make it true.
But organisations are truly complex and unpredictable. There are:
·no ‘non player characters’, people all have a life of their own
·no closed-off worlds; everything can be impacted by a bigger system (why we say ‘VUCA’)
·no guarantees that we can all agree on one version of reality
We often say ‘the map is not the territory’. The organisational Jedi understands that ‘reality’ is just what pushes back and shows us that our maps are not it.
The world is fundamentally uncertain — nebulous, impossible to completely pin down. We see patterns in that messiness, and act as is they were real. These patterns are just more or less useful: our world is made up of the patterns we see or agree on.
So ‘complexity’ is dependent on context, framing, perspective, knowledge, intent.
The Jedi works to get enough shared agreement about these patterns to help us achieve our intent.
>> Where have you seen people agree on a reality that turned out to be misleading?