The Operational Excellence summit in Hamburg exceeded my expectations.

Benjamin P. Taylor
2 min readJun 22, 2023

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Join the discussion on LinkedIn: https://www.linkedin.com/posts/antlerboy_the-future-of-operational-excellence-activity-7077182582664142848-dfJC If you had a similar conference in your areas of interest, what themes would emerge?

After all the build-up, the Operational Excellence summit in Hamburg exceeded my expectations.

The risk, of course, with these things is that it’s a self-congratulatory snoozefest of people sharing their success stories — which sound great, in their context, but don’t help you in your own work. Honestly, I have been to a few conferences like that!

I took it seriously that this was an attempt at a ‘summit’ — considering key issues, from multiple perspectives, learning together. And, joy of joy, so did everyone else!

The perspectives of speakers and attendees — from all over the world, different industries, different approaches — were varied indeed. Technology, applicabilty of lean and operational excellence methods of all kinds, challenges from the #economy and competition.

Yet many others in the post-event analysis have picked up underlying themes, and the biggest one of all? People. Not as #humanresources, not from a #management perspective, but understanding ourselves, our teams, our partners and supply chain and — most importantly — our customers.

I went to town a bit on my presentation (which, of course, was much too long really for the time available — sorry!) — which is attached.

I covered:

•Living in a TUNA world

•Three Horizons — and a survey — results in the slides!

•Did we learn anything from Covid? Ways of working, ways of thinking

•Climate crisis and the expectations of our people?

•Strategy in a TUNA world: why does strategy usually fail?

•‘AI’, Autonomous Enterprises and DAOs; autonomation

•Finding competitive advantage:

•systems | complexity | cybernetics: viable systems and beyond

•Requisite Agility, balancing agility with innovation; dynamic capability

•Open Eyes and dynamic strategy

•It’s all about the people — and the systems

If you had a similar conference in your areas of interest, what themes would emerge?

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Benjamin P. Taylor
Benjamin P. Taylor

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