What capability do public services most need in 2022 and beyond?

The degree of stress, pressure, and overwhelm seems to have been growing for the last twelve years, with crushing austerity accelerated by the twin crises of COVID-19 and “Brexit”.

We have learned that we can rise to the occasion, as heroes — but the slow crises are even harder to deal with.

What’s the one capability you think public services most need in the #future?

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