What is work? What’s your definition?

  • Helping frontline staff to know their boundaries but to exercise true professional judgement and discretion, rather than be micro-managed by measures of efficiency, proxy measures, de facto purpose (‘spend the budget’ instead of ‘optimise outcomes), and non-value-adding compliance;
  • Helping change and improvement people to know their boundaries and overall intent and exercise judgement and discretion in advancing change in processes, culture, and most centrally, learning, in the best possible way given purpose and context; and
  • Helping leaders give and receive clarity of boundaries and purpose, and shape the culture, so that time is spent in a focused and effective way on value-adding decision-making that is focused on intent and context.

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